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Car Reviews, Ratings & Awards | J.D. Power and Associates

Nationwide used car search with free J.D. Power Market Report on millions of used cars & trucks for sale - unbiased local marketplace data and insights to making better buying decisions.

Actived: Wednesday Jan 20, 2021

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2020 U.S. Life Insurance Study | J.D. Power

Details: TROY, Mich.: 13 Oct. 2020 — Even as deaths associated with COVID-19 eclipse 200,000 in the United States, consumers don’t seem motivated to buy life insurance and life insurance customers are largely apathetic toward their insurer despite some standout performances. According to the J.D. Power 2020 U.S. Life Insurance Study,SM released today, a combination of infrequent client

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Insurance Customer Data | J.D. Power

Details: Kyle Schmitt is the Vice President and Managing Director of Insurance Intelligence at J.D. Power since 2017. He focuses on delivering data-driven consumer experience insight, technology solutions and client advisory within the Property & Casualty, Commercial and Life insurance sectors.

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2020 U.S. Home Insurance Study | J.D. Power

Details: Amica Mutual (853) ranks second and Auto-Owners Insurance (843) ranks third. Lemonade ranks highest in the renters insurance segment with a score of 866, marking the first time an insurtech brand ranks highest in a J.D. Power insurance study. Erie Insurance (865) ranks second and Allstate (841) ranks third.

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2020 U.S. Auto Insurance Study | J.D. Power

Details: TROY, Mich.: 11 June 2020 — Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it’s real. According to the J.D. Power 2020 U.S. Auto Insurance Study,SM released today, insurance company websites—for the first time in the study’s 21-year history—officially surpass agents in terms of importance to client interaction and service by

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2020 U.S. Life Insurance New Business Study | J.D. Power

Details: TROY, Mich.: 10 Nov. 2020 — The percentage of Americans who own life insurance continues to decline, largely driven by eroding interest among mass market consumers under the age of 45. As alternative forms of wealth creation become more accessible, the perceived need for life insurance is waning. According to the J.D. Power 2020 U.S. Life Insurance New Business Study,SM released today, the

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U.S. Individual Life Insurance Study | J.D. Power

Details: The J.D. Power U.S. Life Insurance Study platform analyzes customers’ experiences with their individual life, group life, and/or annuity product(s).The study provides an understanding of the needs and expectations of today’s life insurance customers as well as insights into how insurers can improve customer satisfaction and advocacy, increase revenue per customer, and cross sell additional

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2020 Insurance Digital Experience Study | J.D. Power

Details: TROY, Mich.: 1 June 2020 — Significant investments in direct-to-consumer website and mobile design have helped property and casualty (P&C) insurance companies improve their digital service and shopping experiences. According to the J.D. Power 2020 U.S. Insurance Digital Experience Study,SM released today, insurers have made across-the-board improvements in clarity of information, but many

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2020 U.S. Insurance Shopping Study | J.D. Power

Details: Two insurance carriers—GEICO and Progressive—captured nearly 92% of all premium growth in the past year, putting an exclamation point on a trend toward increased adoption of direct-to-consumer auto insurance that has been building for several years. According to the J.D. Power 2020 U.S. Insurance Shopping Study,SM released today, this trend is likely to get a further boost as customers

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2019 U.S. Auto Insurance Study | J.D. Power

Details: COSTA MESA, Calif.: 13 June 2019 — The last decade of seemingly non-stop direct-to-consumer advertising and heavy investment into digital self-service technologies have driven roughly one-fourth of auto insurance customers to adopt direct distribution models that bypass agents in favor of do-it-yourself tools. According to the J.D. Power 2019 U.S. Auto Insurance Study,SM that transition has

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Insurance | J.D. Power

Details: Thomas M. Super serves as Vice President of the Insurance Intelligence Group at J.D. Power. Mr. Super, who most recently served as Director of Strategy for Farmers Insurance Group, has spent 15 years in strategy and leadership positions for such high-profile companies as Booz & Company, The White House and AT&T Corp.

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2019 U.S. Insurance Shopping Study | J.D. Power

Details: Erie Insurance ranks highest among auto insurers in providing a satisfying purchase experience, with a score of 917 (on a 1,000-point scale). This marks the seventh consecutive year Erie Insurance has ranked highest in the study. Amica Mutual (885) ranks second and Auto-Owners Insurance (883) ranks third.

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Insurance | J.D. Power

Details: Kiichi Umezawa is the Head of Global Business Intelligence, GBI, Division at J.D. Power Japan. He is responsible for leading the strategy and operations for J.D. Power Japan’s entire GBI division, which includes 1) Financial Services & Insurance, 2) Technology Media and Telecommunication, and 3) Travel, Real Estate & Others.

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2020 U.S. Property Claims Satisfaction Study | J.D. Power

Details: Filing a claim with a homeowners insurance company is a make-or-break opportunity for insurers to positively engage with their customers, and, according to the J.D. Power 2020 U.S. Property Claims Satisfaction Study,SM insurers are rising to the occasion. Overall customer satisfaction with the property claims process has reached a record high, with year-over-year improvements realized across

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U.S. Auto Insurance Satisfaction Study | J.D. Power

Details: The J.D. Power U.S. Auto Insurance StudySM describes how customer satisfaction impacts the profitability of an insurance company; examines how each service event in the relationship between a customer and their insurer impacts their overall perception of the company; and identifies critical service standards that drive higher satisfaction. The study examines customer satisfaction among auto

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U.S. Home Insurance Study | J.D. Power

Details: The J.D. Power U.S. Home Insurance Study describes how customer satisfaction impacts the profitability of an insurance company; examines how each service event in the relationship between a customer and their insurer impacts their overall perception of the company; digital preferences and trends; and identifies critical service standards that drive higher satisfaction.

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2019 U.S. Home Insurance Study | J.D. Power

Details: Nearly three-fourths (74%) of homeowners insurance customers believe the industry needs improvement, with 13% of customers indicating that “radical improvement is needed,” according to the J.D. Power 2019 U.S. Home Insurance Study.SM The study also finds that overall customer satisfaction with home insurance has declined for the first time since 2015, creating an opportunity for insurtech

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2019 U.S. Life Insurance Study | J.D. Power

Details: The J.D. Power 2019 U.S. Life Insurance Study is a syndicated benchmarking study profiling the experiences of customers of the largest life insurance and annuity companies in the United States. The study is based on responses from 6,249 individual life insurance customers and 3,586 annuity customers, and was fielded from June through August 2019.

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J.D. Power 2018 U.S. Home Insurance Study | J.D. Power

Details: COSTA MESA, Calif.: 13 Sept. 2018 — Home insurer investments in improved digital interaction channels and bundled product offerings that combine multiple policies under one account are paying off in the form of the highest levels of customer satisfaction in the history of the study, according to the J.D. Power 2018 U.S. Home Insurance Study.SM However, the ability of insurers to maintain

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Healthcare | J.D. Power

Details: Emily Jordan is a Director for Consumer Insights at J.D. Power where she leads a team of analysts in the healthcare, insurance, and wealth management industries. The analysts provide clients with data-driven insights and perspectives to support decision-making and drive profitability and growth. Ms.

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U.S. Life Insurance New Business Study | J.D. Power

Details: The J.D. Power U.S. Life Insurance New Business Study SM measures the shopping process for individual life insurance policies. The study also explores why a significant percentage of the population drops out of the process without purchasing. In addition, the study measures the experience of those who do ultimately buy to understand what factored in their decision to shop, consider, avoid

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2020 U.S. Auto Claims Satisfaction Study | J.D. Power

Details: NJM Insurance Co. ranks highest in overall customer satisfaction with a score of 909. Amica Mutual (907) ranks second and Auto-Owners Insurance (890) ranks third. The 2020 U.S. Auto Claims Satisfaction Study is based on responses from 11,055 auto insurance customers who settled a claim within the past six months prior to taking the survey.

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U.S. Small Commercial Insurance Satisfaction Study | J.D

Details: The J.D. Power U.S. Small Commercial Insurance Satisfaction StudySM examines small business owners’ experiences with their insurance policy. The study identifies key industry trends and issues in the small business commercial market and provides an in-depth understanding of the needs, expectations, and desires of today’s small business customers.

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2018 U.S. Auto Insurance Study | J.D. Power

Details: Usage-based insurance programs grow significantly: Usage-based insurance programs, which leverage telematics technology to set insurance premiums based on how far and how safely a customer drives, are gaining converts. This year, 10% of insurance customers indicate participating in usage-based insurance programs, up from 8% in 2016 and 2017.

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U.S. Insurance Shopping Study | J.D. Power

Details: The J.D. Power U.S. Insurance Shopping Study is the insurance industry’s go-to-source for insights on consumer auto insurance shopping behavior. Based on over 100,000 consumer responses, and with data spanning the largest 20 carriers, the study examines every phase of the acquisition lifecycle and how each brand is performing relative to its competition.

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Insurance Customer Engagement | J.D. Power

Details: Insurance Intelligence Insights Library Check out the latest articles and insights from our insurance intelligence team in our insurance content library. And don’t forget to sign up for our mailing list to make sure you’re getting the latest insights, announcements, and event details in your inbox

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2018 U.S. Life Insurance Study | J.D. Power

Details: The J.D. Power 2018 U.S. Life Insurance Study SM is a syndicated benchmarking study profiling the experiences of customers from the largest life insurance companies in the United States. The study is based on responses from 5,391 individual life insurance customers surveyed in June-July 2018.

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2019 U.S. Auto Claims Satisfaction Study | J.D. Power

Details: COSTA MESA, Calif.: 24 Oct. 2019 — Even as drivers continue to log a record number of miles behind the wheel and rack up ever-higher auto insurance claim totals, insurance carriers are rising to the challenge by delivering the highest levels of customer satisfaction ever catalogued by the J.D. Power U.S. Auto Claims Satisfaction Study. SM The 2019 study, released today, finds that customer

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U.S. Auto Insurance LoyaltyIQ | J.D. Power

Details: The Auto Insurance LoyaltyIQ provides an unparalleled view of customer loyalty in personal lines auto insurance for the top 50 insurance companies1 in the United States. The product tracks loyalty among 100,000 consumers by measuring their recent shopping and switching behavior. In addition to providing a robust set of insurers from which to benchmark performance, the product provides a deeper

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U.S. Insurance Digital Experience Study | J.D. Power

Details: An insurance company’s digital ecosystem is a critical information and sales hub for shoppers and contains important service channels for existing customers. Websites, mobile apps, and other digital touchpoints are easy to use and positively impact consumers’ ability to acquire a quote, learn about the benefits of a company’s offerings

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U.S. Insurance Claims Digital Experience Study | J.D. Power

Details: The J.D. Power U.S. Insurance Claims Digital Experience Study analyzes customers’ perceptions of a company’s digital channels that they interact with throughout the claims proces and explores the correlation between website and mobile app updates/enhancements and satisfaction as well as an overall digital proficiency analysis provided by J.D. Power digital experts.

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What is a J.D. Power Award

Details: J.D. Power rankings are your guide to finding which products or services ranked highest in J.D. Power Consumer Studies. All rankings are based on the opinions of a sample of consumers from a variety of industries who have used or owned the product or service being rated.

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2019 U.S. Independent Insurance Agent Satisfaction Study

Details: Founded in 1896, the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of approximately a quarter of a million agents, brokers and their employees nationally. Its members are businesses that

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2019 U.S. Property Claims Satisfaction Study | J.D. Power

Details: Insurance customers experience considerable variation in claims service: The gap in property claims satisfaction between the highest- and lowest-performing insurers is 76 points, underscoring the importance for customers shopping for insurance to select a P&C insurer that can deliver a superior claims service.

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2016 U.S. Auto Insurance Study | J.D. Power

Details: After improving in each of the past two years, a decline in satisfaction among the nation’s largest auto insurers is driving overall industry satisfaction downward as customers react negatively to the perception of price increases, according to the J.D. Power 2016 U.S. Auto Insurance Study,SM released today.

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Home Insurance Customer Service and Reputation Not Price

Details: renters insurance marketplace by offering low prices—gear up with unique value propositions that will challenge traditional insurers that are more focused on building relationships and delivering strong customer service.” Following are some key findings of the 2020 study:

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2020 U.S. Medicare Advantage Study | J.D. Power

Details: TROY, Mich.: 18 June 2020 — Despite having a highly motivated customer base that is interested in searching for information about healthcare options, Medicare Advantage plans continue to miss the mark when it comes to effective communication with their members. According to the J.D. Power 2020 U.S. Medicare Advantage Study, SM released today, information and communication is a weakness for

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2019 Canada Home Insurance Satisfaction Study | J.D. Power

Details: TORONTO: 28 March 2019 – When it comes to addressing insurance pain points of homeowners in Canada, insurance companies are falling short in meeting their expectations, according to the J.D. Power 2019 Canada Home Insurance Satisfaction Study.SM In fact, all seven of the most important attributes that affect customer satisfaction receive lower average scores than those in less-influential

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2019 Insurance Digital Experience Study | J.D. Power

Details: COSTA MESA, Calif.: 23 May 2019 — Property and casualty (P&C) insurance companies have shown marked improvement in many of their digital offerings—particularly mobile self-service functionality—but still have work to do to meet customers’ rising expectations.According to the J.D. Power 2019 Insurance Digital Experience Study, SM released today, specific areas where insurers come up

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Understanding Auto Insurance Policy | Shopping Guides | J

Details: No-Fault Insurance Many states have enacted auto accident compensation laws permitting auto accident victims to collect directly from their own insurance companies for medical and hospital expenses regardless of who was at fault in the accident. Although there are many legal variations of no-fault insurance, most states still allow people to

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2019 Canada Auto Insurance Satisfaction Study | J.D. Power

Details: TORONTO: 14 Feb. 2019 — Fueled by a rising frequency and severity of insurance claims and repair costs, vehicle owners in Canada are seeing auto insurance premiums soar and, as a result, customer satisfaction levels are suffering, according to the J.D. Power 2019 Canada Auto Insurance Satisfaction Study, SM released today.. To offset rising costs, auto insurers have been pushing premiums

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Car Reviews, Ratings & Awards | J.D. Power and Associates

Details: Nationwide used car search with free J.D. Power Market Report on millions of used cars & trucks for sale - unbiased local marketplace data and insights to making better buying decisions.

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2014 U.S. Auto Insurance Study | J.D. Power

Details: The auto insurance customer experience improves significantly across all factors in 2014, with the largest year-over-year increases in price (+20 points) and billing and payment (+19). Interaction, the factor with the largest impact on overall satisfaction, improves by 13 points.

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2018 U.S. Property Claims Satisfaction Study | J.D. Power

Details: Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America. That’s according to the J.D. Power 2018 U.S. Property Claims Satisfaction Study,SM which finds that insurers that have achieved the highest levels of customer satisfaction

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Insurance Distribution Solutions | J.D. Power

Details: We’ve combined our expansive insurance and automotive customer experience intelligence and behavior data, suite of competitive intelligence analytics, and experts in the field to develop solutions that help you examine the entire auto insurance policy selection process.

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2019 Canada Home Insurance Satisfaction Study | J.D. Power

Details: TORONTO: 28 March 2019 – When it comes to addressing insurance pain points of homeowners in Canada, insurance companies are falling short in meeting their expectations, according to the J.D. Power 2019 Canada Home Insurance Satisfaction Study.SM In fact, all seven of the most important attributes that affect customer satisfaction receive lower average scores than those in less-influential

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2018 U.S. Insurance Shopping Study | J.D. Power

Details: Erie Insurance ranks highest among auto insurers in providing a satisfying purchase experience, with a score of 877. This marks the sixth consecutive year Erie Insurance has ranked highest in the study. Auto-Owners Insurance ranks second (870) and American Family ranks third (860).

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Car Ratings and Awards | J.D. Power Awards and Ratings

Details: J.D. Power Quality and Reliability ratings are a combination of quality and dependability scores. Quality scores are based on initial owner response and feedback of their new purchase whereas Dependability scores focus on longer-term ownership experiences of 3 years.

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2016 U.S. Insurance Shopping Study | J.D. Power

Details: The 2016 U.S. Insurance Shopping Study is based on responses from more than 17,000 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in April, July and October 2015, and January 2016.

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Compare Cars Side-by-Side | New and Used Car Comparison Tool

Details: Compare Cars Take advantage of our compare cars tool to evaluate similarities and differences between different cars in terms of price, features, performance, and way more.

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